Refund policy

Exchange/Return & Damages Policy

Returns are available for STORE CREDIT or EXCHANGE ONLY. Returns/exchanges are accepted within 10 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:

1. Email [email protected] with your inquiry.

2. If the return is a result of error on our end, we will provide shipping label once customer service has responded to your inquiry. You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to your package and take to a UPS station. Any other return labels will not be provided by Katrina & Co.

3. Returns/exchanges will NOT be accepted on any Beauty, candles/fragrance, furniture, lighting, art, mirrors or pillows

4. Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

For items that have been damaged in transit please email [email protected] and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than that will not be eligible for exchange or refund.

If you have any further questions, please email [email protected]

Late Returns

Any item returned after 15 days from order date is not eligible for exchange/store credit. The only exception is holiday/Christmas order. Holiday orders will be accepted for exchange through the month of December.

Items Not Eligible for Return/Exchange

Please note that we do not accept returns of art, rugs, furniture, personal hygiene items, lighting, special order, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description.

Processing a Return/Exchange

A store credit or exchange will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for exchange/store credit. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval.